Support

If your website is down call Synchromedia Group on 07 3341 7224

We have 24/7 support for critical website issues.

Submit a support ticket

For all other requests, you can submit a ticket using the online form:
SMG Online Ticket System

Simple things you can check before you call us for support:

My website is down

I can’t see changes that we have made to your website recently

While viewing the webpage, hold down Ctrl + F5 to refresh your cache.

I can’t access my email

  • Check that you are still connected to the Internet.
  • Make sure you have spelt your username and password correctly and it is the current login details.
  • If you are using Outlook then try restarting the software by exiting and then reloading it.