Submit a support ticket
For all hosting questions or problems please submit a ticket using the online form:
SMG Online Ticket System
Simple things you can check before you call us for support:
My website is down
- Check that you are still connected to the Internet.
- Use www.downforeveryoneorjustme.com to check if your website is down for everyone or just you.
I can’t see changes that we have made to your website recently
While viewing the webpage, hold down Ctrl + F5 to refresh your cache.
I can’t access my email
- Check that you are still connected to the Internet.
- Make sure you have spelt your username and password correctly and it is the current login details.
- If you are using Outlook then try restarting the software by exiting and then reloading it.