Support

Christmas break support info – Effective from 22nd December to 7th January

Our team is taking a well-earned break over the Christmas and New Year period however we are always here to support you if you have any emergency issues with your domain, email or website that needs attention.

To get emergency support please either call 07 3341 7224 or email [email protected] (IMPORTANT – Do not email [email protected] as he will not respond during this period).

 

If your website is down call Synchromedia Group on 07 3341 7224

We have 24/7 support for critical website issues.

Submit a support ticket

For all other requests, you can submit a ticket using the online form:
SMG Online Ticket System

Simple things you can check before you call us for support:

My website is down

I can’t see changes that we have made to your website recently

While viewing the webpage, hold down Ctrl + F5 to refresh your cache.

I can’t access my email

  • Check that you are still connected to the Internet.
  • Make sure you have spelt your username and password correctly and it is the current login details.
  • If you are using Outlook then try restarting the software by exiting and then reloading it.